Contact Us

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2 Woodberry Grove
London, N12 0DR
United Kingdom

+44 20 7207 0467

Fantastic fashion for kids - award nominated fairy tale inspired luxury clothing British brand - from London with love x

Terms and Conditions

Welcome to the Tails and Tales terms and conditions. 

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. 

Use of the website

Tails and Tales reserves the right to modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that Tails and Tales shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or change the Conditions from time to time.  Your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. 

You agree fully to indemnify, defend and hold Tails and Tales, its officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your personal information.

Purchase of products

Tails and Tales is happy to exchange or refund any item of your order if you are not entirely satisfied.  Please return the item for exchange or refund within 14 days of your order being delivered.  All tags must be intact for the return/exchange to be processed. All items must be returned unworn and in the condition in which they were received. 

Please note that the you are responsible for all postage costs incurred when returning items, however Tails and Tales will send your exchange back out to you by Recorded Delivery at no extra charge.  Tails and Tales will not offer a refund on returned items that are lost or damaged in the post.  Please be aware that we are unable to refund an item without a receipt and that the refund will only be given to the original purchaser.  Receipt of the returned goods Tails and Tales will give you a full refund of exactly what you paid for the item but not the postage, or an exchange credit if required.  

All orders placed on the website will be accompanied by a Returns Card, if you wish to return/exchange your order please fill in all of the required information on your Returns Card and return it to the stated address.  

Intellectual property and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in Tails and Tales or its licensors.  You are permitted to use this material only as expressly authorised.

You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only.  Any other use of the material and content of the Website is strictly prohibited.  

Limitation of liability 

While Tails and Tales will use reasonable endeavours to verify the accuracy of any information on the Website, it makes no warranties, whether express or implied in relation to its accuracy.  The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and Tails and Tales make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website.  Tails and Tales will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

To the fullest extent permissible under applicable law, Tails and Tales disclaims any and all warranties of any kind, whether express or implied, in relation to the Products.  This does not affect your statutory rights as a consumer.

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any loss of goodwill or reputation; or any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.


"Conditions" means these terms and conditions and the Special Conditions;

"Product" means a product displayed for sale on the Website;

"Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided;

"Special Conditions" means the terms and conditions in the Product Description;

"Users" means the users of the Website collectively;

"Personal Information" means the details provided by you on registration;

"Tails and Tales/we/us" means Tails and Tales Limited;

"Website" means the website located at or any subsequent URL which may replace it;

"Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer;

"United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and

"You" means a user of this Website.